Privacy Policy

This Privacy Policy describes how Imos Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at pizzimoss.rest, place orders, use our services, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website, placing an order, or engaging with our services in any way, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy complies with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we collect include the following:

1.1 Personal Identification Information

When you create an account, place an order, make a reservation, sign up for our loyalty program, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (where required for age verification purposes)
• Username and password (for registered accounts)
• Profile picture (if provided voluntarily)
• Payment information, including credit or debit card numbers, billing address, and other financial data (processed securely through third-party payment processors)

1.2 Order and Transaction Information

When you place an order through our website or in connection with our services, we collect:

• Order history and purchase records
• Menu item preferences and dietary notes
• Special instructions and customization requests
• Delivery details and scheduling preferences
• Transaction amounts and payment method type
• Promotional codes and loyalty reward activity

1.3 Usage and Technical Data

When you visit our website at pizzimoss.rest, we automatically collect certain technical information about your device and how you interact with our site, including:

• IP address
• Browser type and version
• Operating system
• Device type and identifiers
• Referring URLs and exit pages
• Pages visited, time spent on pages, and click behavior
• Search queries made within our website
• Date and time of website visits
• Internet service provider (ISP) information

1.4 Location Data

We may collect general or precise location data when you use our website or mobile-optimized services, particularly to facilitate delivery services. Location information may be collected through:

• IP address geolocation
• GPS data from your mobile device (with your explicit permission)
• Address information you provide when placing a delivery order

1.5 Communications and Customer Support Data

When you contact us via email, phone, or any contact form on our website, we collect:

• The content of your messages and inquiries
• Feedback, reviews, and survey responses
• Records of customer support interactions
• Complaints and resolution records

1.6 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our website. Please refer to Section 7 of this Privacy Policy for detailed information about our cookie practices.

1.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Third-party food delivery platforms (such as DoorDash, Uber Eats, or Grubhub)
• Social media platforms, if you connect or interact with us through social media accounts
• Analytics and marketing service providers
• Payment processors who may share transaction-related information with us

2. How We Use Your Information

We use the personal information we collect for specific, legitimate purposes related to operating our food service business. These purposes include:

2.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders accurately and efficiently
• To communicate with you regarding your order status, delivery updates, and confirmations
• To manage your account and provide account-related services
• To facilitate payment processing and issue receipts or invoices
• To operate our loyalty rewards program and apply promotions or discounts

2.2 Customer Support

• To respond to your inquiries, questions, and customer support requests
• To investigate and resolve complaints or disputes
• To improve the quality and accuracy of our services based on your feedback

2.3 Marketing and Communications

• To send you promotional emails, newsletters, special offers, and marketing communications (with your consent where required by law)
• To personalize marketing content based on your order history and preferences
• To conduct surveys, contests, or promotional campaigns
• To inform you about new menu items, seasonal offerings, and upcoming events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

2.4 Analytics and Business Improvement

• To analyze website traffic, usage patterns, and user behavior to improve our website performance
• To conduct internal research and business analytics
• To identify trends in customer preferences and order patterns
• To test new features, products, and website functionalities

2.5 Legal and Compliance Purposes

• To comply with applicable federal, state, and local laws and regulations
• To enforce our Terms of Service and other applicable agreements
• To detect, prevent, and respond to fraud, security incidents, or illegal activity
• To protect the rights, property, and safety of our Company, customers, and the public

2.6 Personalization

• To remember your preferences and provide a personalized browsing and ordering experience
• To recommend menu items based on your past orders or browsing history
• To display relevant content and offers based on your location and interests

3. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering services. These service providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was shared. Categories of service providers include:

• Payment processors (e.g., Stripe, PayPal, Square)
• Delivery and logistics partners
• Email marketing platforms
• Web hosting and cloud infrastructure providers
• Analytics and data analytics service providers
• Customer support software providers
• Fraud prevention and security services

3.2 Third-Party Delivery Platforms

If you place an order through a third-party food delivery platform (such as DoorDash, Uber Eats, or Grubhub), that platform's privacy policy will also apply to your information. We encourage you to review those policies independently.

3.3 Legal Requirements

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights or property of Imos Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Respond to claims that content on our website violates third-party rights

3.4 Business Transfers

In the event that Imos Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

3.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

4. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

4.1 Security Measures

Our security practices include, but are not limited to:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.
• Payment Security: We use PCI DSS-compliant payment processing systems. We do not store your full credit card numbers on our servers.
• Regular Security Assessments: We conduct periodic security reviews and vulnerability assessments of our systems and infrastructure.
• Firewalls and Intrusion Detection: We deploy firewalls and monitoring tools to protect against unauthorized access to our systems.
• Employee Training: Our staff are trained on data protection best practices and privacy obligations.

4.2 Data Breach Response

In the event of a data breach that affects your personal information, we will notify you as required by applicable law. Notification will be provided via email and/or a prominent notice on our website, and will include the nature of the breach, the information affected, and steps you can take to protect yourself.

4.3 Limitations

Please be aware that no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are also responsible for maintaining the confidentiality of your account credentials.

5. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

5.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain data by law).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

5.2 California Residents — CCPA/CPRA Rights

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

5.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Visiting our website: pizzimoss.rest

We will respond to your request within 45 days of receipt. If we require additional time, we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

You may designate an authorized agent to make a request on your behalf. If you do so, we may require written proof of the agent's authorization and may verify your identity directly before processing the request.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

When your personal information is no longer needed for the purposes described above and no legal obligation requires its retention, we will securely delete, destroy, or anonymize it.

7. Cookie Policy

Our website at pizzimoss.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing activities.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you don't have to re-enter information each time you visit or navigate between pages.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core features such as security, network management, and account access. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this data to improve website performance. These cookies may be set by us or by third-party analytics providers (such as Google Analytics).
• Functionality Cookies: These cookies allow us to remember your preferences, such as your saved address or preferred menu items, to provide a more personalized experience.
• Marketing and Targeting Cookies: These cookies track your browsing activity and help us deliver relevant advertising on our website and third-party platforms. They may be set by our advertising partners.

7.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some of our services.

For more detailed information about the cookies we use and how to manage your preferences, please review our full Cookie Policy available on our website at pizzimoss.rest.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are under 18, please do not use our website, create an account, or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verified parental consent, we will take immediate steps to delete such information from our records. If you believe that we may have collected information from a child under 18, please contact us immediately at [email protected].

Parents and legal guardians who believe their child has provided us with personal information without their consent are encouraged to contact us so that we can promptly address the situation.

9. International Data Transfers

Imos Pizza is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. If you are accessing our website or services from outside the United States, please be aware that your information will be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country of residence.

By using our website or services, you consent to the transfer of your personal information to the United States. We will take appropriate measures to ensure that any such transfer complies with applicable data protection laws and that your information remains adequately protected.

If you have concerns about the international transfer of your personal data, please contact us at [email protected].

10. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or online services that are not operated or controlled by Imos Pizza. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of any third-party websites or services. We strongly encourage you to review the privacy policies of any third-party sites you visit.

Links to third-party platforms such as Facebook, Instagram, Twitter, Yelp, or food delivery platforms do not constitute endorsement of those platforms' privacy practices.

11. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals in a standardized way. We will continue to monitor developments in this area and update our practices accordingly.

California residents may also exercise their rights under the California "Shine the Light" law, which permits residents to request information about any disclosure of personal information to third parties for their direct marketing purposes. To submit such a request, please contact us at [email protected].

12. How to File a Complaint

If you believe that we have not complied with applicable privacy laws or handled your personal information in a manner inconsistent with this Privacy Policy, we encourage you to first contact us directly so that we can attempt to resolve your concern.

12.1 Contact Us First

Please submit your complaint or concern to us using the contact information provided in Section 13 of this Privacy Policy. We will investigate and respond to your complaint within a reasonable timeframe.

12.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC):
  The FTC enforces consumer protection laws at the federal level, including Section 5 of the FTC Act, which prohibits unfair or deceptive practices in commerce.
  Website: www.ftc.gov
  Reporting Portal: reportfraud.ftc.gov
• California Privacy Protection Agency (CPPA) — for California Residents:
  California residents may file a complaint with the California Privacy Protection Agency regarding violations of the CCPA/CPRA.
  Website: cppa.ca.gov
• State Attorney General:
  Residents of other states may contact their respective state Attorney General's office for guidance on filing a privacy-related complaint.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the following information:

We aim to respond to all privacy-related inquiries and requests within 45 days of receipt. For complex requests, we may require additional time and will notify you accordingly.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page.

If we make material changes to how we collect or use your personal information, we will notify you by:

• Posting a prominent notice on our website at pizzimoss.rest
• Sending an email notification to the address associated with your account (where applicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States of America and applicable state laws. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in the United States.

This Privacy Policy is intended to comply with applicable federal laws including the FTC Act (15 U.S.C. § 45) and relevant state privacy legislation including the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) as amended by the California Privacy Rights Act, to the extent applicable to our business operations.